Terms of Sale and Use

These Terms of Sale and Use (the "Terms") govern access to and use of the RestoreProof service (the "Service"), published by Benjamin TOUCHARD, registered with the French Trade and Companies Register (RCS) under SIREN number 453 597 023, with registered office at Bordeaux (hereinafter "we").

Any subscription to a RestoreProof offer implies full and unconditional acceptance of these Terms by the professional customer (the "Customer"). RestoreProof is a service intended exclusively for professionals acting in the course of their business (B2B); it is not offered to consumers within the meaning of consumer protection law.

RestoreProof is a SaaS service for automated verification of backup restorability. The Service allows the Customer to configure restore plans, run restore tests via a software agent (the "Runner") deployed and operated exclusively on the Customer's infrastructure, and receive cryptographically signed proof reports attesting to the outcome of those tests.

RestoreProof is architected around a strict separation between the Control Plane (the SaaS platform hosted by we) and the Data Plane (the Customer's infrastructure, where the Runner runs). This separation is described in detail in Section 5 below and on the Security page of the site.

Access to the Service requires creating an account associated with an organization. The Customer undertakes to provide accurate information when registering and to keep it up to date, in particular billing information. The Customer is responsible for the confidentiality of its credentials and for any activity carried out from its account.

RestoreProof offers several subscription plans (Free, Starter, Pro), whose features (number of runners, plans, monthly runs, report retention period) and current prices are detailed on the Pricing page. Prices are expressed in euros exclusive of tax; applicable VAT is added where relevant.

Paid subscriptions are billed monthly or annually, at the Customer's choice, through our payment provider Stripe. Payment is automatically charged at each due date to the payment method registered by the Customer. Subscription management (plan changes, payment method updates, invoice downloads) is self-service via the Stripe customer portal accessible from the "Billing" area of the Service.

The Customer may change its subscription (upgrade or downgrade) at any time; plan changes take effect according to the proration rules applied by Stripe. we reserves the right to change its pricing; any change will be communicated to the Customer before it takes effect for current subscriptions.

The subscription is taken out for the chosen billing period (monthly or annual) and automatically renews for an equivalent period unless terminated by the Customer before the renewal date.

The Customer may cancel its subscription at any time from the Stripe customer portal or by contacting support. Cancellation takes effect at the end of the current billing period; unless otherwise required by mandatory law, no pro-rata refund is issued for the period already underway. Upon cancellation, the Customer's account is downgraded to the Free plan and data is retained then purged in accordance with the applicable retention policy.

we reserves the right to suspend or terminate access to the Service in the event of a serious breach of these Terms by the Customer, in particular in the event of fraudulent or unlawful use, or persistent non-payment after notice.

The Customer acknowledges and accepts that the Runner runs exclusively on its own infrastructure (servers, private cloud, Docker environment under its control). The Customer is solely responsible for:

• deploying, configuring and keeping the Runner operational;
• the security of its infrastructure, secrets, credentials and access to backed-up systems;
• the lawfulness of the data processed by the Runner and its compliance with applicable regulations;
• the backup itself — RestoreProof verifies backup restorability, it is not a backup solution, and we never has access to the Customer's data or secrets at any point;
• not using the Service for unlawful or fraudulent purposes, or in a manner that infringes third-party rights.

we does not store, and cannot technically access, either the Customer's backup data or its infrastructure secrets: only orchestration metadata and signed reports, containing no sensitive data, are transmitted to the Control Plane.

we implements reasonable means to ensure the availability and continuity of the Control Plane, without however guaranteeing continuous, uninterrupted availability. Scheduled maintenance operations may cause temporary interruptions, of which the Customer will be informed where possible. A formal service level agreement (SLA) may be offered under a specific contract for enterprise offers.

The Service, its code, documentation, trademarks and logos are the exclusive property of we or its licensors. Subscribing to the Service grants the Customer a personal, non-exclusive, non-transferable right of use, limited to the subscription term. No other transfer of rights is granted.

RestoreProof provides verification reports attesting to the outcome of restore tests performed at a given point in time. These reports do not constitute an absolute guarantee of restorability under all circumstances, nor a guarantee against data loss. we's liability, for all damages combined, is limited to the amounts actually paid by the Customer for the Service over the twelve (12) months preceding the triggering event. we shall not be liable for indirect damages (loss of operation, loss of data, commercial or reputational harm).

The processing of personal data carried out under the Service is described in the Privacy Policy, which forms an integral part of these Terms.

we may amend these Terms at any time. Customers will be informed of any material change by email or notification within the Service, before it takes effect. Continued use of the Service after notification constitutes acceptance of the amended Terms.

These Terms are governed by French law. In the event of a dispute arising from their interpretation or performance, the parties will endeavor to seek an amicable resolution before any legal action. Failing an amicable agreement, the parties, acting as professionals, agree that the competent courts shall be those of the jurisdiction of we's registered office, unless otherwise required by public policy.

For any question relating to these Terms, contact us at hello@restoreproof.io.